A Few More Reasons Why Cingular Sucks
Topic: Technology

As former Verizon wireless and current Sprint PCS fans, we've never been big on Cingular. We think they're overpriced and don't care about their customers, only using their "cool new phones" to draw people in. Looks like we were righter than we could've guessed.

Now the company faces a multi-million dollar class action lawsuit on behalf of former AT&T wireless customers who after the October 2004 merger with Cingular were promised no degradation of service. Turns out that Cingular couldn't care less, and did not keep up or update the AT&T wireless facilities, and customers not only began to receive more dropped calls and areas of no service, but were treated as second class customers.

The federal suit alleges that Cingular forced AT&T customers to cancel their AT&T contracts for $175 before they were able to change service, and that they stopped offering new phones and updates plans for AT&T customers, forcing them to change to their service.

This comes one month after Cingular lost a $12.5 million judgment for signing up customers faster than they could get them cell phone service and would also have to pay $10 million to customers who canceled their contracts after being forced to by Cingular. This gives us even more cause to say with 100 percent conviction that Cingular sucks.


AP via YAHOO! NEWS